BubbleIQ exists because we believe customer support teams should have access to the best tools on the market. We think Zendesk is a crazy powerful tool for customer support teams, but most teams aren’t using it to its full potential. We want to help you harness that potential – and then use it to serve your customers more [...]Fletcher Richman
Be better at what you do. Tactical tips on how to improve support & IT workflows to provide world-class customer experiences.
If eyes are the window to the soul, Zendesk views are the window to the help desk. Views are one of the most helpful features of Zendesk when used properly. They can be used in so many ways to help keep teams running efficiently. Most teams use Views in three distinct ways: A group of tickets to work through from top to bottom, A [...]Fletcher Richman
Sit back and let Zendesk take care of the details. On days when your inbox looks more like maelstrom than a mailbox, it can be difficult to know where to dive in. Agents get overwhelmed looking at a wall of tickets that all look equally important. Instead of tacking tickets one at a time, they click between tabs and don’t know where to [...]Fletcher Richman
“What’s happening on ticket #342912?” How many times a day do you see this question written in Slack, asked in team stand-ups or shouted across the office? While help desks like Zendesk are an incredibly powerful tool for communicating with your customers and potential employees, bringing those conversations out of the help desk and into [...]Fletcher Richman
If you’re a business or customer support professional, chances are that you’ve used Zendesk yourself or that you know somebody using it. Zendesk is used by more than 110,000 businesses across the globe, primarily for customer support communications. Well-known brands such as Shopify, Netflix, Tile, and Buzzfeed are already using Zendesk [...]Fletcher Richman
In this week’s continuation of Building a Drift App, we’ll be looking at setting up Drift OAuth. In earlier examples, we used Drift’s Access Token to interact with the API. This token is great if you only plan to add your bot to your own team because that token will never expire and you do not need to build an OAuth flow. However, if [...]Tristan Rubadeau
As soon as Drift announced their brand spanking new developer platform, we saw the opportunity to build a Zendesk integration that compliments our existing 2-way sync between Zendesk and Slack. We’re big fans of Drift, we use it on our landing page to quickly answer questions from sales prospects and convert them to paying customers. [...]Tristan Rubadeau